1. What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email confirming the expected delivery date along with a tracking link.

2. What are your business hours?
Our store is open Monday to Saturday, 9 AM – 6 PM EST. We are happy to assist you during these hours.

3. How can I contact Favorcollect?
Email: support@favorcollect.com
We typically respond to emails within 1 business day.

4. What is your mailing address?
Favorcollect Stamps LLC
834 Sand Crab Ln, La Marque
TX 77568, United States

5. What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, and Shop Pay.

6. What if I'm not home when my order is delivered?
If you're not home, the delivery partner will attempt redelivery the next day or contact you to schedule a new delivery date, depending on your location and chosen delivery method.

7. Can I exchange an item?
Yes, we accept exchanges under the same conditions as returns. When preparing your return with our support team, please indicate that you would like to exchange your item for another one.